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Privacy Policy

About Us

This is a privacy policy for Energy Billing Ltd trading. Our homepage on the Web is located at http://www.energybilling.co.uk. The full text (this) of our privacy policy is available on the Web at http://www.energybilling.co.uk/w3c/policy.asp There are no opt-out options as all data collected is necessary to operate the site and provide services to the user.

We invite you to contact us if you have questions about this policy. You may contact us by mail at the following address:

Energy Billing Ltd
Oak House B
Ransom Wood Business Park
Southwell Road
Mansfield
Notts
NG21 0HJ
United Kingdom

You may contact us by e-mail at info@energybilling.co.uk. You may call us at 01623 675300.

Dispute Resolution

We will work with clients to resolve any issues with this privacy policy.

Additional Information

This policy is valid until 1 Jan, 2038 at 12:00:00 GMT.

Data Collection

"Site Logging"

We collect the following information:

  • Click-stream data

This data will be used for the following purposes:

  • Completion and support of the current activity.
  • Web site and system administration.
  • Research and development.

This data will be used by ourselves and our agents.

The following explanation is provided for why this data is collected:

Click-stream data is taken (IP address, Date, Time, Web Page, Browser Type) to maintain a server log for purposes of error-tracking and site improvement.

"User Sessions"

We collect the following information:

  • HTTP cookies

This data will be used for the following purposes:

  • Completion and support of the current activity.

This data will be used by ourselves and our agents.

The following explanation is provided for why this data is collected:

HTTP cookies are used by the site to maintain a login session for the user. These will last up to twelve hours or until logged out.
Any other cookies generated by the site are only to support the operation of the site.

"User Interactions"

We collect the following information:

  • Home e-mail address
  • Home street address
  • City
  • Postal Code
  • Purchase information

This data will be used for the following purposes:

  • Completion and support of the current activity.
  • Web site and system administration.
  • Research and development.
  • Anonymous user analysis.
  • Anonymous user profiling and decision-making.

This data will be used by ourselves and our agents.

The following explanation is provided for why this data is collected:

Some user data is held in a database to allow a user to administrate his/her account. This includes past payment and receipt records much like a till receipt one would receive from a shop and a record of which property/ies the user can administer.

All payments are made through third-party gateways (WorldPay,PayPal). We do not take or store any credit/debit card information.

The user's own data is limited to his/her user name (not necessarily their actual name) and his/her e-mail address (to allow us to contact them about his/her account or changes to the site).

The property/ies that the user administers are 3rd party for the purposes of the policy, however, the user can administer his/her own property.

The data held for each property is as follows: A unique (in-house) ID, the street name, the city name, the postcode, the provider of energy, any credit/debit owing or owed at the given property.

Cookies

Cookies are a technology which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

Our site makes use of cookies. Cookies are used for the following purposes:

  • Completing the user's current activity

Compact Policy Summary

The compact policy which corresponds to this policy is:

    CP="CAO DSP CURa ADMa DEVa PSAa PSDa OUR NOR STP IND PHY ONL PUR COM NAV DEM STA"

The following table explains the meaning of each field in the compact policy.

FieldMeaning
CP= This is the compact policy header; it indicates that what follows is a P3P compact policy.
CAO Access is available to contact and other information.
DSP The policy contains at least one dispute-resolution mechanism.
CURa The data is used for completion of the current activity.
ADMa The data is used for site administration.
DEVa The data is used for research and development.
PSAa The data is used for pseudononymous analysis.
PSDa The data is used for pseudononymous decision-making.
OUR The data is given to ourselves and our agents.
NOR The data is not kept beyond the current transaction.
STP The data is kept for the stated purpose only.
IND The data will be kept indefinitely.
PHY Physical contact information is collected.
ONL Online contact information is collected.
PUR Purchase information is collected.
COM Computer information is collected.
NAV Navigation and clickstream data is collected.
DEM Demographic and socioeconomic data is collected.
STA State-management data is collected

The compact policy is sent by the Web server along with the cookies it describes. For more information, see the P3P deployment guide at http://www.w3.org/TR/p3pdeployment.

Policy Evaluation

Satisfactory policy: this compact policy is considered satisfactory according to the rules defined by Internet Explorer 6. IE6 will accept cookies accompanied by this policy under the High, Medium High, Medium, Low, and Accept All Cookies settings.


-Energy Billing Ltd, Oak House B, Ransom Wood Business Park, Southwell Road, Mansfield, Nottinghamshire, NG21 0HJ | T:01623 675320 | E:info@energybilling.co.uk | Company №:6715419-